I became a forever fan from a subscription given to me one Christmas. It lasted for six months, so once a month I’d retrieve a bag of their coffee beans from my mailbox and squeal with delight every, single, time.
In my mind, that’s true love.
I enjoy trying coffee from all over the world. Anytime someone mentions a stellar brand, I’ll look at their website and if I like what I see a bag will be ordered and tasted. Needless to say, I’ve spent plenty of money on mediocre coffee, but at least I tried it. Blue Bottle is one of the few companies that offers a consistently stellar cup of coffee, so I pulled up their website and placed an order.
One week later it was lost in transit.
This is unusual for Blue Bottle because usually my order arrives within a few days, so I sent them an email asking about the status of the order. Looking at the tracking it was stuck and hadn’t moved in days, so they offered a choice to either ship me a new order or refund my purchase. By now, ten days had passed, and I was out of coffee, so I opted for the refund and made a note to go buy beans.
The next day, the package arrived.
The package was pretty beat up but still intact. I opened it to inspect it’s contents and nothing was damaged, but now we had a dilemma. Blue Bottle had already refunded this purchase currently in my possession.
I had decided to try their version of instant coffee and it didn’t disappoint. Of course, I ordered beans as well, but have to admit to staring at this packaging for much longer than necessary. I emailed the customer service rep who had been helping me with the order to tell him it arrived and asked how he’d like to proceed. I was perfectly willing to be recharged but waited for his reply.
When he replied, “This one is on us no action is necessary on your end :)”, I’d remain a forever fan.
Inbarbsworld 
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